The Bali Concept Promise

We understand that buying homeware / furniture online can feel daunting. That's why we have build three core pillars to ensure your peace of mind when buying anything from The Bali Concept.

Try Before You Buy & Financing

We’ve partnered with Klarna to let you try before you buy. Spread the cost over three months or pay in 30 days—giving you the chance to take delivery, experience your new piece, and decide if it’s right for you, all without paying upfront.

Showroom Pickup / Virtual Tour

Collecting your order from our showroom is easier than ever. Simply select ‘Collect From Store’ at checkout, and pick it up Thursday to Monday, 10am–4pm. This way, you can see it in person before committing.

Not local? Contact us via Web Chat to arrange a virtual tour.

Hassle-Free 30-Day Returns

We’re confident you’ll love your purchase, but if it’s not quite right, we offer a hassle-free 30-day money-back guarantee. Simply return it for a full refund.

Try Before You Buy & Financing Options

We’ve partnered with Klarna to make your purchasing process effortless and risk-free. Here’s how it works:

  • Flexible Payment Options: Choose to spread the cost over three months with zero interest, or pay in full 30 days after delivery—whichever suits you best.
  • Experience It First: Take delivery of your chosen piece and see how it fits into your space before committing.
  • No Upfront Payment: You won’t need to pay anything at checkout, making it easier to take the first step.
  • No Hidden Fees: Klarna’s services are entirely transparent—no added interest or sneaky charges.
  • Simple Checkout Process: Select Klarna at checkout, follow the prompts, and your order is confirmed.

If you have questions about how Klarna works or need help selecting the right option, our team is here to assist. Just reach out via Web Chat or email, and we’ll guide you through the process.

Collect In-Store or Virtually

We’ve made it as easy as possible for you to experience our pieces before committing.

  • Simple In-Store Collection: Select ‘Collect From Store’ at checkout. Your order will be ready for collection Thursday to Monday, 10am–4pm, so you can inspect your item in person before taking it home.
  • Not Local? No Problem: Use our Web Chat to arrange a virtual tour of your selected piece. We’ll guide you through the details in real time, helping you feel confident in your choice before completing your purchase.
  • Flexible Options for You: Collect your piece at your convenience or proceed with delivery if preferred. Whether in person or virtually, we want to make the process seamless and stress-free.

If you have any questions or need help arranging a visit, reach out to us anytime. We’re here to ensure your experience is as smooth as possible.

Hassle-Free 30-Day Returns

We’re confident you’ll love your purchase, but if it’s not quite right, we’ve got you covered with our hassle-free 30-day money-back guarantee.

  • Simple Returns Process: All you need to do is reach out to us with your order number—we’re available via email, web chat, or Instagram.
  • Personalised Support: We’ll guide you through the return process and discuss your options to ensure it’s as smooth as possible.
  • No Risk Guarantee: Once your item is returned, we’ll process a full refund, giving you peace of mind with every purchase.

If you have any questions or concerns, don’t hesitate to get in touch—we’re here to help every step of the way.