We’re 100% based in the UK. While all our products are sourced from sunny Bali, they’re in stock right here in the UK, ready to be shipped straight to your door.

We handle everything from our UK base—managing orders, customer service, and shipping—so you get a smooth, hassle-free experience. Our products are handcrafted by talented artisans in Bali, but we bring them to the UK to ensure you receive them quickly and without any surprises.

By operating from the UK, we can offer fast delivery, clear communication, and local support while staying true to our roots and the beautiful craftsmanship of Bali. So, you get the best of both worlds—unique, story-driven pieces with reliable service.

We're transparent about our pricing structure, which is driven by several key factors:

• Handcrafted: We do not provide mass manufactured. Each item is meticulously handcrafted by skilled artisans over several days, ensuring that every piece is unique and of the highest quality. This is not fast production; it’s a labour of love.
• Fair Compensation for Artisans: We believe in fair trade, which means our artisans are paid what they truly deserve for their exceptional skills. By making. purchase, you're not only investing in timeless pieces, but you're supporting livelihoods of craftsmen and their families.
• Premium, Sustainable Materials: We use only the finest, ethically sourced materials, from durable teak to natural rattan. Our commitment to sustainability means that every piece is created with respect for the environment.
• Timless: Our products are designed to stand the test of time. The materials and craftsmanship ensure durability, meaning you’re investing in a piece that will last for years, if not generations.
• Cultural Heritage: Each piece carries the rich cultural heritage of Bali. You’re not just buying furniture or homeware; you’re investing in a story, a tradition, and a way of life that we are proud to share with you.

Everything we offer is made in Bali by skilled local artisans, with techniques passed down through generations. Each piece captures the essence of Bali, crafted with care and tradition. Though our products travel a long way to reach you, this journey reflects their authenticity and the dedication of our artisans. When you buy from The Bali Concept, you’re getting more than just homeware—you’re investing in a high-quality piece with a meaningful story behind it.

We stand by the quality of our products and want you to be completely satisfied with your purchase. That’s why we offer a No Quibbles Money-Back Guarantee. If you’re not happy with your order for any reason, simply get in contact with us via email or web chat, and we’ll refund your money—no questions asked. We’re confident in the craftsmanship and quality of our products, and we want you to feel just as confident in your purchase.